Returns & Refunds
We hope you love your order, but if something isn’t quite right, here’s how returns and refunds work.
Returns Eligibility
As many items are made to order, returns are accepted only in the following circumstances:
- Your item arrives damaged
- Your item is faulty
- You received the wrong item
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We’ll review the issue and arrange a replacement or refund where appropriate.
Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty:
- Made-to-order or custom items
- Art prints (unless damaged in transit)
- Sale or discounted items
This does not affect your statutory rights.
Refunds
Once your return is approved, refunds will be processed to your original payment method within 5–10 working days.
Please note that original shipping costs are non-refundable.
Exchanges
If your item is damaged or incorrect, we’re happy to offer a replacement where possible.
Exchanges for change of mind are not available.
Shipping & Packaging Issues
We take great care in packaging orders, but occasionally damage can occur in transit.
If this happens, please contact us before disposing of any packaging, as courier claims may require photographic evidence.
How to Contact Us
To request a return or report an issue, please email:
We aim to respond within 2–3 working days.
